SHIPPING POLICY

There are delays due to current circumstances and the high volume of parcels with the postal services. We will do our best to ensure packages are dispatched on time, however, estimated delivery times will be affected and we sincerely apologise for the inconvenience.  

We currently only ship within Australia and to New Zealand residents only. 

Orders are processed, packed and despatched from Sydney, Australia within 24 hours of being placed.

All Australian orders are via Australia Post.

 

AUSTRALIA - Standard

 

SPEND  SHIPPING COST

$15 - $65

$65+

$8

FREE

ESTIMATED DELIVERY TIMES

  • Metro Syd, Melb, Bris = 3-5 Days
  • ACT, SA, WA, Regional NSW, VIC, QLD = 4-6 Days
  • NT, TAS; Remote QLD, SA & WA = 7-10 Days

 

AUSTRALIA - Express

 

SPEND  SHIPPING COST

$15 - $65

$65 - $150

$150+

$10 

$8

FREE

ESTIMATED DELIVERY TIMES

  • Metro Syd, Melb, Bris = 2-3 Days
  • ACT, SA, WA, Regional NSW, VIC, QLD = 3-5 Days
  • NT, TAS; Remote QLD, SA & WA = 4-8 Days

 

NEW ZEALAND  - Standard 

 

SPEND 
SHIPPING COST

$20 - $100

$100 - $150

$150 - $200

$15 

$20

$25

ESTIMATED DELIVERY TIMES

  • 7-21 Days
  • Shipping costs calculated based on kilogram weight

*Business Days - Excludes Weekends and Public holidays.

*Shipping may take additional time during sale periods, holidays, and extreme weather events.

*Dermavault is not liable for any delayed, stolen or lost orders once the parcel has been marked as delivered by Australia Post and/or New Zealand Post. 

 

What if my order hasn't arrived in the estimated time? 

If all the items you ordered are in stock at the time of purchase, you can expect your order to be dispatched within 24 hours. 

*Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date on business days, not the date your order is placed and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel? 

Your parcel will be sent via Australia Post and/or New Zealand post depending on your location. 

How to track your parcel with Australia Post:

  1. You will receive your tracking number via email or SMS.
  1. Enter this tracking number at: 

http://auspost.com.au

https://www.nzpost.co.nz

If you have been through these processes and still cannot locate your parcel, please email us at: hello@dermavault.com.au.

What happens if an item I ordered was out of stock? 

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed. If you would like an update on when a product will come back into stock, please email us at: hello@dermavault.com.au

For Returns please see the Refund Policy.

Returns mailing address: DERMAVAULT PO Box 511, Lidcombe NSW 1825

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping back an item/s over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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