SHIPPING POLICY

There may be delays due to high volume of parcels with the postal services. We will do our best to ensure packages are dispatched on time, however, estimated delivery times will be affected and we sincerely apologise for the inconvenience.  

We only ship within Australia and to New Zealand, UK and USA residents only.

Orders are processed, packed and despatched from Sydney, Australia within 48 hours of being placed.

All orders are sent via Express or Standard Australia Post. Shipping prices are indicated below. 

 

SPEND 

SHIPPING COST


$15 - $80

$80+


$10 Express or $5 Standard

FREE EXPRESS + Signature 

 

ESTIMATED DELIVERY TIMES - Australia Only

  • Metro Syd, Melb, Bris = 1-3 Days 
  • ACT, SA, WA, Regional NSW, VIC, QLD = 3-5 Days
  • NT, TAS; Remote QLD, SA & WA = 4-8 Days
  • Displayed are Express delivery times. Longer delivery times apply for Standard.

 

NEW ZEALAND

 

SPEND 

SHIPPING COST


$15 - $100

$100+


$15 Standard

$20 Standard

 

UNITED KINGDOM

 

SPEND 

SHIPPING COST


$15 - $100

$100+


$25 Standard

$30 Standard

 

UNITED STATES

 

SPEND 

SHIPPING COST


$15 - $100

$100+


$20 Standard

$25 Standard

 

ESTIMATED DELIVERY TIMES - International

  • 10-20 Days

 

*Business Days - Excludes Weekends and Public holidays.

*Shipping may take additional time during sale periods, holidays, and extreme weather events.

*Dermavault is not liable for any delayed, stolen or lost orders once the parcel has been marked as delivered by the postal service.

*Shipping pricing is displayed in Australian Dollars.

 

What if my order hasn't arrived in the estimated time? 

If all the items you ordered are in stock at the time of purchase, you can expect your order to be dispatched within 48 hours. 

*Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date on business days, not the date your order is placed and excludes public holidays. Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel? 

Your parcel will be dispatched via Australia Post and handed over to the local postal service in your location. 

How to track your parcel with Australia Post:

  1. You will receive your tracking number via email.
  1. Enter this tracking number at: 

http://auspost.com.au/

https://www.nzpost.co.nz/

https://www.usps.com/

https://www.royalmail.com/

If you have been through these processes and still cannot locate your parcel, please email us at: hello@dermavault.com.au.

What happens if an item I ordered was out of stock? 

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed. If you would like an update on when a product will come back into stock, please email us at: hello@dermavault.com.au

For Returns please see the Refund Policy. No refunds on international orders.

Returns mailing address: DERMAVAULT PO Box 511, Lidcombe NSW 1825

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping back an item/s over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

BACK TO TOP